Shipping & Delivery
About The Epidemic
Under the influence of the corona virus, the airline industry has been hit hard. Most shipping company and airlines announced that they would drastically reduce the flights and air cargo capacity.
Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs much longer than expected.
In the difficult conditions, we are still trying our best to find reliable airlines for our customers, contact the local customs to shorten clearance time. Please give us some more time.
1、Orders may be shipped in different packages, please don't worry if you didn't get all items at the first package, we must ship other items in other packages.
2、If you haven't received packages based on the above estimates, please contact us and we will provide a delivery deadline and then offer a solution.
3、All estimated delivery time are derived from real datas collected from past orders. These are approximate times for reference only.
4、Shipping times will be affected during public holidays, this is outside our control. Normal service resumes immediately after each holiday.
5、It will take a few days to track shipment before the tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
What is item processing time?
Total Delivery Time = Processing Time + Shipping Time
After the receiving orders, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3-5 business days. However, it can also be affected by the item's stock status. If your order includes hot items experiencing stock availability issues, the order can take between 5-10 business days to process.
If you have any questions, please contact us, we'll deal with it as soon as possible.